ORDERING INFO
MAILING ADDRESS
Please note this is a P.O. Box, not our office.
P.O. Box 5953
Athens, GA 30606
CONTACT US
We're always here to help. Please feel free to get in touch with us at any time via e-mail or phone regarding questions about your order or any other general questions, comments or feedback. We're also available via phone Monday thru Friday from 9am to 3pm EST.
email: raphael@calorcreative.design
phone: 706-621-1599
SHIPPING - GENERAL
All orders are usually processed and shipped out within 3 to 5 business days. Calor Creative is not responsible for service transit time. Transit times are provided by the carrier and may vary with package origin and destination, particularly during peak periods. All orders are shipped via USPS. All shipping costs are determined by the weight of the items purchased and the destination address. When domestic shipping labels are prepared online and printed, customers will receive notification via email from the USPS. If you do not receive this email within 2 to 4 days after placing your order, please check your Spam/Junk mail folder or contact us.
If you mistakenly provided us with an incorrect or insufficient address or would like to cancel your order, please contact us immediately with the corrected information. If your order has not yet shipped, we will correct it immediately with no problem. If your order has already been shipped via USPS, we must wait until delivery is attempted and then returned back to us before we can change the address or provide you with a refund - please note that original shipping charges are non-refundable and additional shipping charges will incur for reshipment.
If you have any questions regarding shipping, please email us at: raphael@calorcreative.design or call us at 706-721-1599.
PRIVACY POLICY
Calor Creative respects your privacy and will never sell, loan, rent, trade or give away any personal information that you offer during your visit. Personal information provided is only to be used for the services requested, such as processing an order and shipping your package to your address.
RETURNS & EXCHANGES
Returns on items are gladly accepted within 7 days of receipt of order. Please make sure to open and inspect your order within the 7 day period - as any claims cannot be made thereafter. Please note that sale items or items purchased using a discount code are issued an exchange or store credit only. All returned items must be returned in original, sealable and unused condition with the original packing materials. Please make sure that items are well packed (additional packaging may be necessary) and insured for the full amount. A restocking fee may apply to any order not received in good condition. Shipping costs are non-refundable and all costs for return shipment are the responsibility of the customer.
To make a return or exchange, you will need to contact us. To do so, please email us at raphael@calorcreative.design and include your order number and a list of the item(s) you are returning in the body of the message. We'll then reply with return instructions. Please note that returns may incur shipping fees.
Please address your return to:
Calor Creative
P.O. Box 5953
Athens, GA 30606
Upon receipt of the shipment, we will contact you by email to confirm your website/store credit. Please reference your Order number when calling to check on the status of your return.
DAMAGES/DEFECTIVE MERCHANDISE
Please inspect your purchase as soon as it arrives. Damage claims on shipped items must be made within 48 hours of package arrival. No claims can be made after 48 hours. If for some reason there is damage or defect to your item, please notify us immediately. Call 706-621-1599 or email raphael@calorcreative.design for a return authorization on damaged items.
SALES TAX
We collect 4% Georgia sales tax + County sales tax on all orders shipped to addresses in Georgia. Residents in other states are responsible for complying with local state tax laws.